FAQ
WHEN WILL I RECEIVE MY ORDER?
We aim to ensure that you receive your order as quickly as possible.
Once your Artwork have shipped you'll receive a confirmation email.
For a happy costumer, we offer only Free tracked Shipping around the world!
We intervene a global production network, in this reason, the shipping times depend on your location.
Following you can check your location and delivery time. Please allow:
• EU: 4-8 business days
• UK: 4-8 business days
• Australia: 4-8 business days
• US, Canada, Mexico: 4-8 business days
• Continental US: 5-10 business days
• Alaska and Hawaii: 7-12 business days
• Rest of the World: 7-14 business days
If you need assistance, please contact the Carriers directly
and provide your tracking number or contact the Greattness team.
IMPORTANT: Please not ship to P.O. Boxes!
WHAT CARRIER DO YOUR ORDERS SHIP?
We aim to ensure that you receive your order as quickly as possible.
In this reason Greattness uses the follow transit companies for fast delivery worldwide:
• UPS (Tracked)
• FedEx (Tracked)
• USPS (Tracked)
• DHL (Tracked)
• GLS (Tracked)
• Canada Post (Tracked)
• Royal Mail (Tracked)
• Australia Post (Tracked)
• MRW España (Tracked)
• Fastway Couriers (Tracked)
• Spring (Tracked)
IMPORTANT: Please not ship to P.O. Boxes!
WHAT IS GREATTNESS RETURN POLICY?
30-Day Return Guarantee
We want you to be fully satisfied with your purchase. If you are not completely happy with your canvas wall art,
you may return it within 30 days of receiving your order for a full refund or exchange.
Conditions for Return
Item Condition: The canvas wall art must be returned in its original condition, unused, and in its original packaging.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Return Authorization: Contact our Customer Service team to obtain a Return Authorization Number before sending the item back.
Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
How to Return Your Item
Contact Us: Reach out to our Customer Service team via email or phone to initiate the return process.
Packaging: Carefully pack the canvas wall art in its original packaging, including all accessories and documentation that were included.
Shipping: Use a trackable shipping service and keep the receipt. We are not responsible for lost or damaged packages.
Inspection: Once we receive the item, we will inspect it and notify you on the status of your refund or exchange.
Refund: If your return is approved, we will initiate a refund to your original payment method. Please allow up to 7 business days for the refund to be processed.
Exceptions
Custom Orders: Customized or personalized canvas wall art is not eligible for returns.
Gift Cards: Gift cards are non-refundable.
Contact Us
If you have any questions or concerns regarding our return policy,
please contact us support@greattness.com
IMPORTANT: Your refund can take up to 14 days after receipt of the return.
CAN I EXCHANGE MY CANVAS ART?
Yes of course. We are happy to exchange the canvas for a larger / smaller size.
Exchange requests within 24 hours of purchase can be made,
please open a request via email: support@greattness.com
Be sure to write EXCHANGE MY SIZE as the email subject line.
WHAT PAYMENT METHODS CAN I USE?
We accept Visa, Mastercard, American Express, Diners Club, Amazon Pay, Apple Pay, Klarna and PayPal.
INFO ABOUT INCHES AND CENTIMETERS?
Our English website only sells canvas art in inches.
Follow you find the Calculations:
12" x 18" (Inches) = 30.48 x 45.72 (Centimeters)
18" x 24" (Inches) = 45.72 x 60.96 (Centimeters)
30" x 40" (Inches) = 76.2 x 101.6 (Centimeters)
40" x 60" (Inches) = 101.6 x 152.4 (Centimeters)
DAMAGED DELIVERY? (Notify within 48 hours)
In the event that the product arrives damaged, you must contact our Customer Service within 48 hours after delivery.
We'll replace it for you right away. Please take a few photos of the damage,
open a request via email: support@greattness.com
- Finish.
Please do not try to fix damages yourself, as this will void the warranty of the item as we cannot prove the original damage.
LOST SHIPMENTS
In the event of a shipment that is lost due to an error by the carrier (and after the carrier's complaint process has been completed),
Greattness.com will immediately resend the ordered product.
DO YOU OFFER FOR WHOLESALE?
Yes, if you purchase more than 5+ Canvas Art pieces. We can make you an exclusive offer.
Please email: support@greattness.com
Be sure to write WHOLESALE as the email subject line.
DO YOU SELL GIFT CARDS?
GREATTNESS ™ Gift Card is a digital product that will be emailed to you within 24 hours after purchase.
Gift cards can only used at greattness.com and are valid only for Greattness™ products.
CANCEL MY ORDER?
Yes, you can cancel your order within 24 hours of purchase - FREE.
Please refer to our cancel form here -> CANCEL FORM
Or email us directly at: cancel@greattness.com
To cancel your order, please label the subject line: CANCEL MY ORDER.
IMPORTANT: Your refund can take up to 7 days after receipt of the cancel.
DUTIES AND TAXES?
Depending on your location, we produce/ship in/from the United States, Canada, Australia, Spain, UK and Germany.
If you live outside these Zones, we encourage you to contact your local postal service or customs bureau for more specific information.
We cannot preset duties and taxes or control these additional charges.